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Veterinary Associates Client Survey

Front Desk & Client Service Representatives (CSRs)

These questions evaluate the administrative team's ability to set a positive tone for the visit.

1. Courtesy: How would you rate the courtesy and professionalism of the receptionist who checked you in?(Required)

Please enter a number from 1 to 10.

2. Efficiency: Did the front desk staff address your needs within a reasonable period?(Required)

Please enter a number from 1 to 10.

3. Compassion: Did the front desk staff appear concerned about your pet upon arrival?(Required)

Please enter a number from 1 to 10.

4. Knowledge: How knowledgeable did you find our office staff regarding scheduling and basic inquiries?(Required)

Please enter a number from 1 to 10.

Additional Comments

Medical Support Staff (Technicians/Assistants)

Questions for support staff focus on clinical competence and communication of medical information.

5. Identification: Did the support staff member clearly identify themselves and their role/qualifications?(Required)

Please enter a number from 1 to 10.

6. Handling: How would you rate the care and gentleness the technician/assistant showed your pet?(Required)

Please enter a number from 1 to 10.

7. Competence: On a scale of 1–5, how would you rate the professional competence of the support staff who assisted you?(Required)

Please enter a number from 1 to 10.

8. Education: Did the technician/assistant clearly explain procedures, instructions, or next steps in a way you understood?(Required)

Please enter a number from 1 to 10.

Additional Comments

The Veterinarian

Client feedback for doctors often hinges on perceived clinical skill and emotional intelligence.

9. Communication: How well did your veterinarian include you in healthcare decisions for your pet?(Required)

Please enter a number from 1 to 10.

10. Thoroughness: Did you feel the veterinarian's physical examination of your pet was thorough?(Required)

Please enter a number from 1 to 10.

11. Empathy: Did the veterinarian listen to your concerns and show compassion toward your situation?(Required)

Please enter a number from 1 to 10.

12. Demeanor: How would you describe the veterinarian's overall demeanor (e.g., professional, attentive, or rushed)?(Required)

Please enter a number from 1 to 10.

Additional Comments

Recognition & Standout Performers

Open-ended questions allow clients to provide qualitative feedback that can be used for staff rewards or targeted training.

13. Standout Employee: Is there a specific team member who went above and beyond to provide exceptionally good service today?

14. Specific Issues: Was there anyone at our hospital who provided service that did not live up to your expectations?

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